This privacy policy explains what information Ace Refrigeration collects, how we use it, and the rights you have over it.
Information We Collect
Information You Give Us
When you contact us or submit a form on this site, we may collect:
- Your name
- Your email address
- Your phone number
- Your service address
- Details of the work you are enquiring about
Information Collected Automatically
When you visit this site we automatically receive certain technical information, including your IP address, browser type and version, the pages you visit, the time and date of your visit, how long you spend on each page, and device identifiers.
Phone Calls
We use call tracking to understand which of our marketing brings in enquiries. This may involve recording calls for quality and training purposes. Where a call is recorded, you will be told at the start of the call.
Cookies and Similar Technologies
We use cookies to operate the site and to understand how it is used. You can set your browser to refuse cookies or to alert you when one is sent, though some parts of the site may not work properly if you do.
- Essential cookies — required for the site to function.
- Preference cookies — remember choices you make on the site.
- Analytics cookies — help us understand how the site is used.
How We Use Your Information
- To respond to your enquiry and provide the service you asked about
- To carry out our side of a contract with you
- To contact you by email, phone or SMS about your request
- To tell you about relevant services and offers, where you have agreed to that
- To manage and improve the service we provide
How Long We Keep It
We keep your information only as long as we need it for the purposes described here, and for as long as we are required to by law, to resolve disputes, or to enforce our agreements.
Where Your Information Is Held
Your information, including personal data, may be processed and stored on servers located outside Nova Scotia or outside Canada. By submitting information to us you agree to that transfer.
Sharing Your Information
We may share your information:
- With service providers who help us operate the business, under agreement
- In connection with a merger, sale or transfer of the business
- Where we are required to by law
- To protect our rights or property, or to investigate possible wrongdoing
- To protect the personal safety of our customers or the public
We do not sell your personal information.
Your Rights
You can ask us to show you the information we hold about you, correct it, or delete it. Contact us using the details below and we will action it.
Security
We take reasonable commercial steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our service is not directed at anyone under 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, contact us and we will remove it.
Links to Other Sites
This site links to sites we do not operate. We are not responsible for their content or their privacy practices, and we encourage you to read the privacy policy of any site you visit.
Changes to This Policy
We may update this policy. Any changes will be posted on this page with a revised "last updated" date.
Contact Us
If you have questions about this policy or about your information:
- By email: info@acerefrigeration.ca
- By phone: (902) 292-7979
- Through our contact page